government - training resource

Detailed Description:

A nonprofit human services agency is slowly modernizing their management practices and increasing the responsibilities of the frontline managers at the agency�s residential programs. The frontline or program managers were hired for their clinical skills and knowledge and their primary job responsibilities were to oversee and coordinate provision of care to the clients. Prior to the last fiscal year, they did not have to manage a program budget, engage in public relations with their neighbors, and though they supervised program staff, human resources primarily addressed employee issues and discipline. With the new management practices being implemented, the agency is finding that many of the managers lack the necessary knowledge, skills, and abilities to manage these business aspects of their programs. One area that supervisors seemed to struggle with is employee management and related issues resulting in reliance on the human resources manager to determine and execute solutions to staff problems.

In order to address this lack supervision and management skills, the agency executives would like to provide training to the program managers, covering a variety of topics. One main focus is staff management. There is already a free web based training resource for program managers and they are encouraged to complete the lessons; however, the material is general and does not increase the managers� knowledge of their specific responsibilities within the agency, provide the opportunity to develop critical thinking and problem solving skills, or apply and practice what they learned. For this reason the agency will develop and provide such as training that incorporates information specific to them.

Learning Outcomes:

The learner will be able to:

Increase in familiarity and understanding of responsibilities and authority as a program manager in relation to personnel management.
Increase in familiarity and understanding of human resources and other policies and procedures regarding personnel management.
Increase in problem solving skills to resolve personnel issues.
Discovery and increase in use of other resources, to include peers and supervisors, to resolve personnel issues.
Decrease in the reliance on the human resources department to resolve personnel problems. Human resources will be used as a resource and for support when needed.
Utilization of appropriate procedures, protocol, human resources guidelines when addressing personnel issues.